Returns & Refunds 

Designed for discerning clients who value craftsmanship, elegance, and timeless detail.

At FlowerFeliz Couture, each piece is carefully handcrafted with exceptional attention to detail and quality.

We gladly accept returns within 14 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original condition and packaging.

Due to the delicate and handmade nature of our accessories, we kindly ask that you handle each piece with care before deciding to return it.

To initiate a return, please contact us at: petra@flowerfeliz.com

Once your return is approved, you will receive detailed instructions for the return process.

Please note:

• Return shipping costs are the responsibility of the customer

• Original shipping fees are non-refundable

• We recommend using a tracked shipping service

Damaged or faulty items
If your item arrives damaged or defective, please contact us within 48 hours of delivery, including photos of the issue. We will resolve the matter promptly.

Exchanges
We currently do not offer direct exchanges. If you wish to order a different item, please return the original piece and place a new order.

Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be issued to your original payment method.

This policy is designed to ensure a fair and transparent experience while maintaining the high standards of our handcrafted products.